Important update concerning Covid-19 and our working practices.
Following the advice from the Government concerning the Covid-19 pandemic, and as responsible Employers, We have made the decision today that as of 20th March 2020, our team will be working from home until we are advised otherwise. We have had to implement some changes to ensure continuity of the service you have become accustomed to.
As this is uncharted territory, changes may have to be made as the situation unfolds over the next few weeks & months ahead.
We have taken the decision to reduce “office hours” & we will be available during the hours of
10am -4pm Monday to Friday with effect from 23rd March 2020.
With technical support we are able to remain on our direct telephone number 024 76661553 and, of course, will be available via email firstname.lastname@example.org
Maintenance – if things go wrong
We politely ask that you are patient and ask for your understanding as we are working in unprecedented conditions and the availability of contractors may be minimal if they become ill & have to self -isolate. You may become ill and the Contractor may not want to enter your home, or you may not feel comfortable with our contractor coming into your home.
In short, we want to prepare you for there to be delays, in some cases, even jobs that are urgent may not be attended to as quickly as we would hope or normally expect. We will do our upmost to get the jobs you are reporting attended to as quickly as possible but there are going to be inevitable delays due to circumstances out of our hands.
Minor issues will not be dealt with as a matter or priority
However please continue to notify us on 0247 6661553 or email email@example.com
If you smell gas & suspect you have a leak you should call the gas emergency service on 0800 111999
If you have an emergency out of hours please call our out of hours number 0333 600 6677
If we need to carry out a viewing
If you are living in a rented property that you are shortly moving out of ( and we are advertising it) we may ask to visit to complete a video tour so we can allow potential new Tenants to view without going into your home. If this is agreed by yourself and us we will ask that you allow us to do this whilst you are not in the property or you stay in a different room whilst we are filming; It will take no more than 20 minutes for us to complete.
Mid tenancy inspections & moving out inspections.
All property inspection has have been put on hold with immediate effect. However if urgently required we will contact you to see if you will allow us to remotely complete property inspections
If you are moving out soon, we will visit the property to complete the final inspection, but we respectfully ask that you do not stay inside the property whilst our member of staff are completing the inspection.
We expect you to pay your rent as normal, but we are also prepared for some Tenants to ask for time to pay as a result of Covid-19. This could be as a result of being laid off at work as many companies are and will continue to make cutbacks in this challenging climate. If you do find yourself in a position where you are unable to pay due to Covid-19, you must contact us immediately so we can put something in place to help you.
Please remember that your rent is a priority payment and we do not recommend that you miss payments as it could result in you losing your home if you make false claims of hardship.
We are adapting our way of working to ensure the safety our team, their families and for the safety of you and your families and that of our contractors who have become part of our working family.
Business will continue as normally as it can in these unprecedented times, and we would like to thank you in advance for your understanding.
With best wishes
Tracy & Helen
T: 024 76661553